As part of Volunteers’ Week, we’re shining a light on the incredible people who give their time to support older members of our community through Homeline, The Creighton Centre’s telephone befriending service.

This week, we’re celebrating Maisie Collins, one of our dedicated Homeline volunteers, who provides regular telephone befriending calls to older people who may otherwise have little social contact.

Having studied Psychology and always enjoyed helping others, Maisie was looking for a volunteering opportunity that would complement her studies while fitting around her full-time job. Homeline proved to be the perfect fit.

Each week, Maisie spends between one and two hours making calls to eight older people. Sometimes the conversations are quick check-ins, while other times they provide a chance for someone to talk through what’s on their mind or simply enjoy a friendly chat.

What has stood out most to Maisie is the impact these conversations can have.

Over time, she has built genuine connections with the people she supports and has been told on several occasions that she is sometimes the only person someone has spoken to for days. Knowing that a weekly phone call can provide companionship and something to look forward to is one of the most rewarding aspects of the role.

One particularly memorable experience involved an older person who shared how much she missed going for walks. Her friends were no longer mobile enough to accompany her, and she felt too worried about falling to go alone. After Maisie raised this with the Homeline team, she was successfully matched with another volunteer who could take her on walks. Seeing how a simple conversation led to practical support that could help someone stay active and connected was a proud moment.

Maisie describes volunteering with Homeline as “incredibly rewarding”, explaining that while she hopes her calls brighten someone else’s day, she often comes away from conversations feeling uplifted herself. Listening to people’s stories, learning from their experiences and helping them feel more connected brings a real sense of purpose.

The flexibility of remote volunteering has also made it possible for Maisie to continue volunteering alongside work and other responsibilities. Being able to make calls from home means she can contribute regularly while maintaining a manageable commitment.

She also spoke highly of the support provided by the Homeline team, describing colleagues as friendly, approachable and always willing to help when advice or additional information is needed.

When asked whether she would recommend volunteering to others, the answer was an emphatic yes.

“Volunteering can have a positive impact on everyone involved. It’s wonderful to know you’re making a difference, and the experience is uplifting for me too.”

We are incredibly grateful to Maisie and all our Homeline volunteers for the time, care and companionship they provide. Their kindness helps older people feel connected, valued and supported, and makes a real difference in our community every day.